Shipping policy

SHIPPING POLICY

Shipping Methods & Delivery Times

We ship worldwide! Order processing and delivery times vary by location:

🌍 STANDARD WORLDWIDE SHIPPING
- Processing: 1-2 business days
- Delivery: 7-21 business days (depending on destination)
- Tracking: Included on all orders

🚚 EXPEDITED SHIPPING (Available to select countries)
- Processing: 1 business day
- Delivery: 3-7 business days
- Premium tracking included

📦 PACKAGING & HANDLING

All orders are carefully packaged in protective, discreet packaging to ensure your ant kits and nests arrive in perfect condition. We take special care to:
- Protect delicate housing and components
- Ensure secure sealing for substrate and materials
- Include care instructions with every shipment
- Use eco-friendly packaging where possible

🌐 INTERNATIONAL SHIPPING

We ship to most countries worldwide. Customs duties and import taxes may apply to international orders—these are the responsibility of the customer. Delivery times may be longer during peak seasons or due to customs clearance.

Restricted Countries: Please contact us before ordering if you're outside North America, Europe, and Australia, as some regions have import restrictions on certain materials.

📍 SHIPPING RATES

Shipping costs are free worlwide

Free shipping is offered on orders over €150 EUR (or equivalent).

❓ ORDER TRACKING

You'll receive a tracking number via email once your order ships. Use this to monitor your package's progress.

🚨 LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or is lost in transit, contact us immediately at theformicariumservice@gmail.com with:
- Order number
- Photos of damage (if applicable)
- Tracking information

We'll work with you to resolve the issue promptly.

📞 QUESTIONS?

Contact us: theformicariumservice@gmail.com
Response time: 24-48 hours